FAQs
Frequently Asked Questions (FAQ)
1. General Questions
Q: How can I check the status of my order?
A: You can track your order using the tracking link provided in the confirmation email sent after your purchase.
Q: Can I modify or cancel my order after payment?
A: All paid orders are final, and no changes or cancellations can be made once payment has been processed.
2. Payment
Q: What payment methods do you accept?
A: We accept all major Visa and Mastercard cards.
Q: In which currency will I be charged?
A: All transactions are processed in USD.
Q: Do you offer installment payment options (e.g., 3 or 4 monthly payments)?
A: No, we do not offer installment payment options at this time.
3. Shipping
Q: Where do you ship?
A: We offer worldwide shipping.
Q: How long does it take to receive my order?
A: Delivery typically takes between 5 to 21 business days, depending on your location and order volume.
Q: Do you offer express shipping?
A: We use the fastest available shipping method. However, delivery times may vary based on order processing volume.
Q: How can I track my package?
A: You can track your package using the tracking link provided in the confirmation email sent after your purchase.
Q: What if I am not home when my order arrives?
A: Our courier partner will notify you in advance with an estimated delivery date and time. If you're unavailable, you can arrange for someone to receive the package on your behalf. Some couriers may also offer rescheduling options or secure drop-off locations. Please check your tracking details for more information.
Q: Will I have to pay taxes or customs fees for international shipping?
A: No, there are no additional taxes or customs fees for international orders.
4. Returns
For return-related questions, please refer to our Refund Policy located in the footer menu of our website.